Privacy Notice

Version 1.0 is valid from November 2022.

This policy describes our processing of personal data. GO Technologies LLC (GO Tech) is the controller and responsible for the personal data being processed. This policy is applicable to us and any of our affiliates.

What information do we collect and why?

We mainly collect your information to offer you our online casino services. We also have certain legal requirements to collect information about you, such as documents for verifying your identity in connection to withdrawals or deposits. With this, we also need to save certain information about you for several years due to legal requirements, for example, bookkeeping. In addition, we process some of your information to send you promotions and offers in relation to our casino services that we think you are interested in, but you can of course choose to opt out of such marketing whenever you want to.

What information do we collect and why?

This is information that you provide us when filling out forms on our websites or otherwise providing us your personal data, for example:

  • When you create an account: Name, gender, address, email, telephone number, date of birth, and information about your preferred currency.
  • When you are contacting us: Communications with customer support and service requests.
  • When you are making deposits or withdrawals: Payment methods (such as credit/debit cards), ”Know your Customer“ information (such as driver’s license, bank account details, etc.)

Information that we collect about you

This is information that we collect about you without you yourself providing it to us, as

  • Activity on our websites (as what games you play, what transactions you have made, if you participate in competitions, what marketing you have seen etc.)
  • Information from third parties for being able to fulfil our legal requirements (such as detecting fraud or money-laundering or in aid of responsible gambling measures).

Why and how long we process your information

Purpose of processing

Legal basis for processing

How long do we save the information?

Customize your experience


1 year

Your account on our website

Necessary for performance of contract

Until you choose to delete your profile

Marketing and advertising

Legitimate Interest (with soft opt-in)

Opt-out, or up to 2 years

Verifying your identity and performing security checks

Legal obligation

5 years

Perform and manage service issues

Necessary for performance of contract

30 days

For troubleshooting, data analysis, statistics and to counter abuse

Legitimate interest

1 year

Fraud detection, anti-money laundering or other criminal activity

Legal obligation

Up to 5 years

Bookkeeping of transactions

Legal obligation

10 years


Withdrawing consent

Any consent to processing can be recalled at any time. Processed data based on consent will be removed unless there is another legal basis requiring us to continue processing such data. Withdrawal of consent is easiest done by changing your preferences in your profile or by contacting us.

Marketing and advertising

We may share information with advertising partners to send promotional messages to you or to show you customized content. We do this to be able to show you offers based on an evaluation of your interests and profile; and to understand how you interact with advertising. Please refer to the section on how we process information on our web site below, for information about cookies and other technologies that we and third parties use on our web site.

Profiling for direct marketing

When you visit our website, we use your activity on the site and your personal data (as age, gender and country of residence) to improve the selection of the games and offers that you see. We offer many different games and we would like to help you see what we think are the most relevant for you. We use the same principle when marketing though other channels, such as Facebook or the use of advertising banners. You have the right to object to this profiling and we must obtain your consent to use these technologies (which you can withdraw at any time), but we will still advertise on third party platforms like Facebook and Google, so you will still see our advertising, but it will not be customized according to what we think is the most interesting for you. You can read more about these technologies and how we use them in our Web Site Privacy Notice.

Who we share your information with:

Service providers and others

We engage third parties to provide us with services (such as mail service providers, marketing providers or different payment providers). We always ensure that they maintain at least as much data protection for your data as we do.

Fraud detection and anti-money laundering service providers

We use the following service providers for making sure that we follow the legal requirements in connection to gambling (such as fraud detection or anti-money laundering).

  • (fraud and anti-money laundering-related services)
  • Public sources including government registries, databases and social media sites (including Facebook, LinkedIn etc.)

Customer service and support service providers

Customer Services are handled internally by our own support staff.

Other service providers

  • Google (mail services, cloud hosting, analytics)
  • Adroit Support (company communications)
  • Dropbox (cloud storage)
  • UltraPlay (front and back-end platform and system security services)

Transfers to third countries

Some of our service providers are located in countries outside of the European Union. The service providers that we use, located outside of the EU, have either adhered to the “EU-US Privacy Shield Framework” or have another legal safeguard in place. Further information can be provided to you by emailing

Your rights

Since we process your personal data, it is important that you know what rights you have as a customer. Below you’ll find information about what rights you have and how they relate to the information that we process.

  • Right of access. You are entitled to request a copy of the personal data we have stored about you, and you are entitled to receive it free of charge. You can send a request for access to your information by email to compliance@gotechnologycom.
  • Right to rectification. If we have incorrect or incomplete information about you then you are entitled to request that we correct it at any time.
  • Right to erasure. If we process your personal data with your consent, and you choose to withdraw your consent, you have the right to request that that information be deleted.
  • Right to object. When we process your information on the basis of legitimate interest; or we process your information to create a profile for the purpose of determining your interests; you have the right to object to this processing. If you object to such processing, we must either show compelling legitimate reasons that override the reasons you stated or stop the processing of your data.
  • Right to lodge complaints with the supervisory authority. If you are not satisfied with how we treat your personal data, we hope you tell us so that we can better manage your trust. Regardless, you always have the right to file a complaint at the competent supervisory authority.
  • Right to Data Portability. You have the right to move your data from GO Technologies LLC to another organization of your choice or to download your data. Please email compliance@gotechnologycom if you wish to exercise this right.

Security of your information

We put your personal integrity in first place, and we are working actively so that your personal data is processed with utmost care. We take the measures that are needed to make sure that your personal data is handled safely and in accordance with this Notice and the General Data Protection Regulation and other applicable laws.


Our services are not directed at anyone under 18 years of age. We do not consciously collect personal data from people under the age of 18. If you are a parent of a child and become aware that your child has provided personal information to us, please contact us so that you may request to exercise your right of access, rectification, erasure, and/or objection.

How we process the information on our website

When you visit our website, we use certain technologies which allow us to process information about you and how you use our website. Some of this information is to enable you to our offered games or to allow you to view the websites in different languages. These types of technologies are considered as strictly necessary for us to be able to provide the service you have requested. Other technologies such as tools that allow us to see how you interact with our website are not considered as strictly necessary to deliver the service you have requested and as such, we must obtain your consent for us to use these technologies. Often these other technologies are referred to as cookies but other technologies such as local storage; transparent pixels or “web beacons”; JavaScript files that can send information from your device or computer, back to our servers; and information about your device; are also used. You can find more information about these specific technologies in our Web Site Privacy Notice.

Contact details

GO Tech, a Belize-incorporated company, is the personal data controller responsible for the processing of your personal data. If you would like to exercise any of your data subject access rights or have any other questions relating to this notice; or our activities, please contact our customer service through chat or email on the website, or contact our Data Protection Officer directly using the following email address: